Customer Story

How Virgin Money improves customer security and trust

Published on
table of contents

Objective

Virgin Money, formerly known as Virgin Direct, is a pioneer in digital banking, as well as in improving customer security and trust in the United Kingdom. As part of their commitment to reduce fraud, they recognised early on the importance of Confirmation of Payee in preventing financial threats and reducing financial risks

Outcome

SurePay was an obvious fit, given their proven success in Confirmation of Payee (CoP) solutions in the UK, the Netherlands, and across Europe. Their CoP solution was simple to integrate into existing business processes and proved a significant decrease in APP fraud and impersonation.