Customer story

How bunq enhanced payment safety across its EU operations

Published on
September 28, 2026
table of contents

Objective | Turn European regulation into action

To meet the increasing demands for secure and accurate payments, bunq prioritised the implementation of Instant Payments and Verification Of Payee ahead of the October 9, 2025, legislative deadline. In response, bunq and SurePay rapidly finalised a contract to introduce IBAN-Name Check/Verification Of Payee across all bunq EU branches. As a leading European neobank with over 12 million users, bunq is committed to safeguarding its users from fraud and misdirected payments. By partnering with SurePay, bunq strengthens payment security across Europe, ensuring accurate payment verification in countries like France, Italy, and Spain, in addition to the Netherlands.

Implementation Journey | Implementation within a week

True to its reputation as a digital bank, bunq, along with the SurePay delivery team, implemented the new solution within a week — a top performance from both parties. This achievement was facilitated by strong collaboration, clear communication, and proactive problem-solving. The rapid integration not only addressed bunq’s immediate needs but also positioned the bank to meet future regulatory requirements and maintain its commitment to providing a secure, user-centric banking experience.

Outcome | Expand together in Europe

bunq’s expanding European footprint and the increasing volume of transactions underscored the need for a robust system to safeguard user funds and data. The bank sought a partner with proven expertise in Verification Of Payee (VOP) solutions. SurePay’s established track record and innovative technology aligned with bunq’s objectives. This collaboration enhances payment security and ensures compliance with both domestic and European regulations.